Frequently Asked Questions
What is Uza Bidhaa?
Uza Bidhaa is a secure e-commerce marketplace in Kenya that connects buyers and sellers through a trusted platform with escrow protection. We ensure safe transactions by holding funds until both parties are satisfied.
How does escrow protection work?
When a buyer makes a purchase, their payment is held securely in our escrow system. The seller ships the item, and once the buyer confirms receipt and satisfaction, the funds are automatically released to the seller. This protects both parties from fraud.
Is Uza Bidhaa safe to use?
Yes, Uza Bidhaa is designed with security as a top priority. We use industry-standard encryption, secure payment processing through Paystack, and our escrow system ensures that transactions are protected. We also have a dispute resolution system for any issues.
How do I create an account?
Creating an account is simple. Visit our registration page, provide your email address, create a password, and verify your account. You can then start browsing items or listing your own products for sale.
What can I sell on Uza Bidhaa?
You can sell a wide variety of items including electronics, clothing, furniture, books, and more. However, we do not allow the sale of illegal items, counterfeit goods, or items that violate our terms of service.
How do I pay for items?
We accept payments through M-Pesa and bank transfers via our secure payment processor, Paystack. All payments are processed through our escrow system for your protection.
What happens if there's a problem with my order?
If you encounter any issues with your order, you can file a dispute through our platform. Our support team will review the case and work to resolve it fairly for both parties involved.
How long does shipping take?
Shipping times vary depending on the seller's location and chosen delivery method. Most items are delivered within 2-7 business days within Kenya. Sellers are required to provide tracking information for shipped items.
Can I cancel my order?
Order cancellation policies depend on the seller and the stage of the transaction. If the seller hasn't shipped the item yet, cancellation is usually possible. Once shipped, cancellation becomes more complex and may require dispute resolution.
How do I contact customer support?
Our customer support team is available 24/7. You can reach us through our contact page, help center, or by using the messaging system within the platform. We typically respond within a few hours.
What are the fees for using Uza Bidhaa?
Uza Bidhaa charges a small platform fee on successful transactions. This fee helps us maintain the platform, provide customer support, and ensure secure transactions. The exact fee structure is transparently displayed during the checkout process.
Is my personal information secure?
Yes, we take data security seriously. All personal information is encrypted and stored securely. We never share your personal data with third parties without your explicit consent, except as required by law or for transaction processing.
Still have questions?
If you couldn't find the answer you're looking for, our support team is here to help.